AKSESIBILITAS E-GOVERNMENT : IMPLEMENTASI LAYANAN SISTEM APLIKASI KEUANGAN TINGKAT INSTANSI (SAKTI) DI KEMENTERIAN AGAMA KOTA PEKANBARU

Abstract

With the development of e-government, the government is required as a service provider to transform towards e-government by optimizing the use of advances in information technology in implementing the Sistem Aplikasi Keuangan Tingkat Instansi (SAKTI) at the Pekanbaru City Ministry of Religion for inputting the financial report process. This is what makes the Pekanbaru City Ministry of Religion use this application to facilitate the financial implementation and reporting process. This research aims to find out how the process of implementing the Sistem Aplikasi Keuangan Tingkat Instansi (SAKTI) service at the Ministry of Religion of Pekanbaru City is and to find out what the inhibiting and supporting factors are in implementing this application. In this paper the author uses qualitative research methods with the aim of describing the Sistem Aplikasi Keuangan Tingkat Instansi (SAKTI) services. Then, the data analysis technique used in this research is a qualitative descriptive analysis technique, which describes specific things with data obtained through observation, interviews and documentation and analyzes using policy indicators. The results of this research state that (1) Insufficient efficiency and lack of maximum service implementation in the Sistem Aplikasi Keuangan Tingkat Instansi (SAKTI), (2) Policies for structuring the process or mechanism for implementing services in the Sistem Aplikasi Keuangan Tingkat Instansi (SAKTI) are clear and detailed, and (3) The presence of various inhibiting factors and supporting factors in using the Sistem Aplikasi Keuangan Tingkat Instansi (SAKTI) services can influence the implementation process at the Ministry of Religion of Pekanbaru City.